Monday 21 September

8.00am – 5.00pm
Registration desk open

8.30am – 9.30am
Light Breakfast in the NIBA Exhibition
Ground Floor Bayside Grand Hall

9.30am – 10.15am
Keynote address The Hon Kevin Rudd, Prime Minister of Australia TBC
Level 1 Bayside Auditorium

CPD: .75 Points

Canberra comes to the NIBA Convention as the Prime Minister addresses delegates and speaks about the issues of the day. With so much happening in the economy, he will have a lot to talk about. This is the first time a prime minister has addressed the NIBA Convention in its 27 years.

10.15am – 11.00am
The Business and Economic Outlook Phil Ruthven, Chairman, IBISWorld
Level 1 Bayside Auditorium

CPD: .75  Points

Economist Phil Ruthven is well known to NIBA Convention regulars. His carefully researched commentaries on the state of the nation and the way it impacts on the insurance industry in general, and brokers and their clients in particular, have made Phil one of our most popular and respected speakers. He understands the wide sweep of politics and economics and the interactions that carry Australia’s economy. If you’ve ever thought economics was too difficult and “dry”, you’ve never heard Phil Ruthven. He can make the most complex issues easy to understand.

11.00am – 11.30am
Networking and Coffee in the NIBA Exhibition

11.30am – 3.30pm
Concurrent Sessions 

CPD: .75 points per session, except for Session A1 Young Professionals. Named Insured vs Interested Party double session earns 1.5 Points

Four “streams” will be presented, designed to provide insurance professionals with the tools they need to thrive in an increasingly challenging business environment. The streams are Brokerage Management, Young Professionals, Technical & Industry, and Business Skills.

Experts will give you new perspectives on a wide range of vital subjects. Some sessions are designed for specific audiences – for example, brokers dealing with corporate clients having business offshore, or SME brokers contemplating the best way to expand their business. Look, listen, participate and expand your knowledge. There’s a lot here for everyone!

Session A:
Young Professionals		 Session B:
Brokerage Management		 Session C:
Technical & Industry		 Session D:
Business Skills

STREAM SESSION 1: 11.30am-12.15pm
A1: Named Insured vs
Interested Party		 B1: Winning Strategies C1: Directors Exposure in Changing Economic Times D1: Growing Your Customer Base in a Competitive Market

Chair: Carlie Spencer
Co Chair: James Stack
Gavin Creighton, Paul Scales

In this double session our panel of legal and underwriting experts throw light on this often misunderstood issue. The session will use case studies to explain the differences between the two, clarify whether an insured party’s conduct can jeopardise an interested party’s claim, the disclosure obligations of interested parties and the application of the duty of good faith to interested parties.		 Chair: Paul Goddard
Peter Roberts, Emilie Webster, Grant Richmond

This is a “must-see” session for all SME brokers on the lookout for ideas that work! A panel of high achieving SME brokers from around Australia share their insights into the strategies that have helped their broking businesses prosper, including techniques for attracting and retaining people, client retention and business development.

Peter Tredinnick

You may understand the basics of directors’ and offi cers’ insurance, but how have underwriting approaches and claims trends changed in the wake of the global financial crisis? Unlike many types of insurance, D&O policies vary and must be analysed and understood if they are to meet the expectations of your clients. Understanding what D&O covers is only part of the story – you also have to understand what it doesn’t cover. This panel will be made up of insurers and brokers specialising in D&O issues.

Paul Kernaghan

Target marketing is a powerful tool, and you will leave this session with practical ideas for growing your customer base. You will learn the keys to defi ning and segmenting your markets, developing and communicating a value proposition to your chosen segments and strategies to retain and cross-sell to your clients.

12.15pm - 12.30pm Session room

STREAM SESSION 2: 12.30pm - 1.15pm

B2: Setting up Your Business for Future Growth

 C2: Contractors and Subcontractors – Rights and Responsibilities D2: Advice Not Price
 

John Petty

Learn about the latest business planning tools and techniques specifi cally designed for SME businesses. You’ll fi nd a strategy tohelp your business right here! This session will outline how you can practically assess the current and future competitive positioning of your business and implement strategies for its successful ongoing development.

 John Breakspear

Do you have clients who enter into contracts? If your knowledge ofconstruction insurance is limited or needs updating, this session will give you the background you need to show your client you understand the process and what changes need to be made to their normal operational covers. If you deal with clients who are subcontractors in all types of building projects, this session will give you the broader view of the process you need to provide an efficient broking service.

 
Michael Harris

If you think you’ll succeed simply by offering lower prices than your competitors, you’re not reading the market correctly. People are looking just as much for quality and value as they are for the best price – and that applies to the insurance industry just as much as it does to retailing. This session focuses on providing tips and techniques to grow your business without simply competing on price.

1.15pm - 2.30pm Networking Lunch in the NIBA Exhibiton

STREAM SESSION 3: 2.30pm - 3.15pm
A3: Understanding Risk from a “Risky” Client’s Perspective B3: Hot Topics in Compliance for SME Brokerages C3: Climate 101: What the Buzz Words Mean D3: There’s Always One Who Will Challenge You – Dealing With Difficult People

Mike McDowell

As a professional broker you have a key role to play in helping your clients identify their real risks and maximise their business opportunities through effective risk management. In this session you’ll meet a business owner with a special knowledge of risk. Mike McDowell talks about how they evaluate risk, their expectations of their broker and the need for a strong broker-client relationship.

Chair: Shayne Smith
Maureen Ball, Helen Carroll,
David Wyner

Even if you have a well-established compliance system you need to ensure that it continues to effectively work for your business as it grows and changes. Our presenters will give you the most up-to-date advice about how to adjust your system to make it work best for a SME brokerage. You will also learn what ASIC’s expectations are when it comes to some of the more confusing compliance issues such as breach reporting.

Alice Cahill

Confused about the jargon surrounding “green” issues? You’ll finish this session with a clear understanding of what you need to know about climate change and how you can help your clients understand as well. Not only will this session clarify some of the jargon and debunk some misunderstandings, it will tell you what the buzz words mean and how they impact on you and your business. You’ll also learn what the government is doing and how it will impact you and your clients.

Tao de Haas

This is a session that will fi ll up quickly! It will give you an opportunity to be more skilful in all your business relationships. You will learn to recognise the most common types of difficult people and how to disarm them effectively. You will also learn some useful techniques to deal with your own emotions and turn potential confrontation into collaboration

3.30pm – 3.45pm Session room change to Bayside Auditorium for Robbie Dean’s leadership session From Good to Great

3.30pm – 3.45pm
Time for a refresher, then it’s off to the main hall for the last session of the day – and an experience you are likely to find uplifting and inspiring at the end of a long day.

3.45pm – 4.45pm
From Good to Great Robbie Deans, Head Coach, the Wallabies Rugby Union team
Level 1 Bayside Auditorium

CPD: 1 Point

Qantas Wallabies Head Coach and Vero Ambassador Robbie Deans will draw analogies and parallels between his management approach with the team as they face various challenges and applying proven business principles. Come and listen to this inspiring and laidback leader talk about the factors you need to build a successful and committed team and how to coach others to perform above their own self-imposed limits.

5.00pm – 8.00pm
Casino in the NIBA Exhibition