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NIBA Code of Conduct

The NIBA Code of Conduct provides that brokers:

  •  Act in the best interests of the client;
  •  Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
  •  Provide full and accurate information for effective underwriting;
  •  Respect the client's confidentiality in relation to all records and information;
  •  Ensure the validity and accuracy of all documentation;
  •  Make available all relevant documentation, policies, certificates, endorsements, and premium calculations, as may be required;
  •  Be professional, efficient and responsive in all dealings;
  •  In the event of a claim, take every step necessary to ensure prompt and fair settlement;
  •  Work towards maintaining and enhancing the reputation of NIBA and its members;
  •  Act in the spirit of this Code and encourage others to do likewise.

Breaches of the Code can result in fines of up to $10,000 or expulsion from NIBA.

The Code of Conduct should be clearly displayed in a member's office at all times email the registrar to receive your copy.