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Making a complaint

If you have a complaint regarding an insurance broker

Call its consumer relations manager on 1300 780 808 or visit www.fos.org.au webisite for further information.

If your complaint is about a NIBA Member, then NIBA suggests that you first discuss the problem with your complaints or customer relations contact at the firm. If you cannot resolve the problem or you consider the Member has breached the Code of Conduct, then contact NIBA's registrar on 1800 004 306 or email registrar@niba.com.au.

If you have a complaint against an insurance company

Contact the Financial Ombudsman Service on  1300 780 808 or visit  www.fos.org.au.