AFCA appoints new senior executive

Prue Monument has joined AFCA as the General Manager of Code Compliance and Monitoring and is the new CEO of the Banking Code Compliance Committee.

Written on 30 November, 2021
Wendy Martin

The Australian Financial Complaints Authority (AFCA) has appointed a new leader of its Code
Compliance and Monitoring Team. Prue Monument has joined as General Manager of Code
Compliance and Monitoring and is also the new CEO of the Banking Code Compliance Committee.
Rene van de Rijdt, who has been acting in the role since March, has taken up the new position of
Deputy General Manager.

The Banking Code of Practice, the Customer Owned Banking Code of Practice, the General
Insurance Code of Practice, the Insurance Brokers Code of Practice, and the Life Insurance Code of Practice are each monitored by an independent Code Compliance Committee. On behalf of these
committees, the Code Compliance and Monitoring Team conducts code monitoring activities,
investigates alleged code breaches and shares examples of good industry practice.

Ms Monument has joined AFCA from Australia’s higher education regulator, the Tertiary Education
Quality and Standards Agency, where she was Executive Director, Quality Assurance & Regulatory
Operations. She was previously Director of Compliance at the Australian Charities and Not-forprofits
Commission. She has also held senior roles in the Department of Immigration and Border
Protection, including as National Manager of the Allegations Assessment Team.

“Prue brings to the team extensive regulatory and self-regulatory experience, and a strong focus on
practice improvement and public benefit,” AFCA Chief Executive and Chief Ombudsman David
Locke said. “She will ensure that both financial firms and consumers benefit from the work the Code
Team does to monitor and influence good industry practice.”

Ms Monument said: “I’m thrilled to have joined the AFCA team and look forward to supporting the
important work the five Code Committees do in building firms’ compliance capabilities and protecting
the interests of consumers.”