Scope of the Code

WHO DOES THE CODE APPLY TO AND FROM WHEN? (CODE MEMBERS)

 

1 NIBA Principal Member or Corporate Associate as defined in the NIBA Constitution.

From When

The later of:

  • the time they become a Principal Member or Corporate Associate; and
  • such time as the member becomes bound by the applicable NIBA Rules implementing the Code.

2 Anyone that has entered into a formal agreement with NIBA to be bound by the Code.

From When

The time they enter into an agreement with NIBA to be bound by the Code.

3 Such other type of NIBA member approved by the NIBA Board.

From When

The time they enter into an agreement with NIBA to be bound by the Code.

The Code commits us to:

  • high standards of customer service;
  • a free and transparent complaints and compliance review process; and
  • abide by any binding sanctions imposed on us under the Code for any breach.