Service Standards

What standards apply to our Covered Services?

3We will clearly tell you if we do not act for you

When providing Insurance Services we will clearly tell you if we are:

  • acting as agent of the insurer (including under binder) before or at the time we provide any Insurance Service; and
  • using another insurance broker to assist in the arrangement of insurance for you (commonly called a wholesale broker) and will explain their role and answer your questions.

4We will clearly tell you about the scope of our covered services

Before or at the time we provide Insurance Services we will clearly tell you:

  • if we are providing you with advice based on our consideration of whether certain insurance products are appropriate for your personal needs, objectives or financial situation or not (Personal Advisory Service); and
  • if there are any material limits on the scope of any Personal Advisory Service being provided and what we believe are the relevant implications of this.

ABOUT THE CODE STANDARDS

A �Code Member� is referred to in these Standards as �we�, �our� and �us� and a �Client� as �you� and �your�