Service Standards

What standards apply to our Covered Services?

9We will respond to catastrophes and disasters in a timely, professional, practical and compassionate manner in conjunction with any industry-wide response

10We will ensure that we have an internal complaints and disputes handling process that meets the Code Complaints and Dispute process standards

11We will support NIBA in promoting the Code and make information on the Code (including how to make a complaint) and our Covered Services readily available to you

12We will not engage in activity or inactivity that is reasonably likely to bring the insurance broking profession into disrepute


A �Code Member� is referred to in these Standards as �we�, �our� and �us� and a �Client� as �you� and �your�