Words with Special Meaning

Associated Services
has the meaning given to it in the section Associated Services
ASIC
means the Australian Securities and Investments Commission.
Catastrophes or Disasters
means any natural events such as fires, floods, earthquakes, cyclones, severe storms and hail, affecting a significant group of persons.
Client
has the meaning given to it in the section Who can access the benefits of the Code? (Client).
Code
means this version of the Code.
Code Administrator
means the Financial Ombudsman Service Limited (FOS) or such other entity appointed by NIBA from time to time for this role.
Code Compliance Committee
means the independent committee of that name operating under the Code Procedures that can amongst other things, make binding determinations for a breach of the Code.
Code Compliance Manager
means the Code Compliance Manager appointed by the Code Administrator in accordance with the Code Procedures.
Code Member
has the meaning given to it in the section Who does the Code apply to and from when? (Code Members).
Code Objectives
has the meaning given to it in the section What does the Code seek to do? (Code Objectives).
Code Principles
has the meaning given to it in the section How is the Code applied? (Code Principles).
Code Procedures
means the code procedures determined by the NIBA Board to apply in relation to the administration of the Code.
Complaint
means an expression of dissatisfaction made to us by you related to our Covered Services, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected.
Covered Services
has the meaning given to it in the section What Services are covered by the Code? (Code Services).
Dispute
means an unresolved Complaint.
FOS
means the Financial Ombudsman Service Limited, which administers the Code for NIBA - www.fos.org.au
FOS Terms of Reference
means the relevant terms of reference issued by FOS available at http://www.fos.org.au/tor
Insurance Services
has the meaning given to it in the section Insurance Services.
NIBA
means The National Insurance Brokers Association of Australia (NIBA) (ACN 006 093 849) which is the peak body for the insurance broking industry in Australia.
Personal Advisory Service
is when we provide you with advice based on our consideration of whether certain insurance products are appropriate for your personal needs, objectives or financial situation or not.
Representative(s)
means anyone who acts on behalf of a Code Member in providing the Covered Services, including but not limited to their employees.
you and your
has the same meaning as Client.
we, our and us
has the same meaning as Code Member.