NIBA - National Insurance Brokers Association

Insurance Brokers
Code of Practice
  • Overview
  • What the Code means for Brokers
  • What the Code means for Consumers
  • Important Background Information
    • Why do you need to use an insurance broker?
    • Who owns the Code?
    • How to navigate the Code
    • What does the Code seek to do?
    • Additional Code Information
  • The Scope of the Code
    • Who does the Code apply to and from when?
      (Code Members)
    • What services are covered by the Code? (Covered Services)
    • Who can access the benefits of the Code? (Client)
    • What rights are provided by the Code?
    • How is the Code applied? (Code Principles)
  • The Standards that apply to Code Members
    • Service standards
      • Page 1
      • Page 2
      • Page 3
      • Page 4
      • Page 5
    • Complaints and Dispute Resolution Process
      • Page 1
      • Page 2
      • Page 3
  • Words with Special Meanings
  • PDF Version
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