Insurance Brokers Code of Practice

All reputable professions are governed by a strong Code of Practice – and insurance broking is no different. The Insurance Brokers Code of Practice sets out the minimum service standards consumers can expect when they use an insurance broker and outlines what to do in the unlikely event they have a complaint to make.
The most recent Code of Practice came into effect in 2014. As a living Code, a review process is underway taking into account developments and industry experiences and consulting with relevant stakeholders, including consumer representatives, Code Members, regulators, and relevant government agencies.

Read the current Code Find out more or make a submission

NIBA in the News

COVID-19 - Impact on Insurance Regulatory Reforms

Legal Adviser Mark Radford provides a detailed note on the important reforms likely to impact insurance brokers.

Proposed ban on insurance commissions creates confusion

NIBA CEO Dallas Booth is quoted in the Australian Financial Review's article on a proposed ban on insurance commissions

Standing tall as a profession

NIBA President Tim Wedlock has been featured in the latest Insurance Business magazine discussing our efforts to help brokers maintain high professional standards.

NIBA Awards celebrate excellence

Winners of the NIBA awards have been revealed at the annual national Convention in Sydney in September.

SA/NT top insurance brokers named

NIBA has announced the winners of the SA/NT region Broker of the Year and Young Professional Broker of the year awards.

Member Representation

NIBA Submission to the Independent Pricing and Regulatory Tribunal Inquiry into the Home Building Compensation Fund

NIBA welcomes the opportunity to provide a submission to the Independent Pricing and Regulatory Tribunal inquiry into the Home Building Compensation Fund.

NIBA Submission to the Senate Inquiry into Lessons to be Learnt in Relation to the Australian 2019-20 Bushfire Season

NIBA welcomes the opportunity to provide a submission to the senate inquiry into lessons to be learned in relation to the Australian 2019-20 bushfire season.

NIBA Submission to the Australian Competition and Consumer Commission

NIBA welcomes the opportunity to provide a submission to the ACCC in response to the interim authorisation granted to Suncorp Group Ltd, Allianz Australia Insurance Ltd and QBE Insurance (Australia) Ltd to provide SME policyholder relief.

NIBA Submission to the Royal Commission into National Natural Disaster Arrangements

NIBA welcomes the opportunity to provide a submission to the Royal Commission into National Natural Disaster Arrangements.

NSW Government Independent Bushfire Inquiry

The National Insurance Brokers Association (NIBA) welcomes the opportunity to provide a submission to the NSW Government Independent Bushfire Inquiry.

Whatever business you're in, you need an insurance broker

Insurance is one of the most complicated products any business owner can buy. But if you don't have the right cover, in the event of a loss your business could go under. A qualified NIBA broker is the best source of advice on any business owner's insurance and risk needs. You can find one near you, or one who specialises in your area of need, through NIBA's free Need a Broker service.

Find a broker