Insurance Brokers Code of Practice

All reputable professions are governed by a strong Code of Practice – and insurance broking is no different. The Insurance Brokers Code of Practice sets out the minimum service standards consumers can expect when they use an insurance broker and outlines what to do in the unlikely event they have a complaint to make.
The most recent Code of Practice came into effect in 2014. As a living Code, a review process is underway taking into account developments and industry experiences and consulting with relevant stakeholders, including consumer representatives, Code Members, regulators, and relevant government agencies.

Read the current Code Find out more or make a submission

NIBA in the News

Insurers to offer deferred payments, refunds under small business relief package

Insurance companies and brokers will be able to work together to implement COVID-19 relief measures for certain small businesses following the ACCC’s granting of interim authorisation today.

COVID-19 - Impact on Insurance Regulatory Reforms

Legal Adviser Mark Radford provides a detailed note on the important reforms likely to impact insurance brokers.

Proposed ban on insurance commissions creates confusion

NIBA CEO Dallas Booth is quoted in the Australian Financial Review's article on a proposed ban on insurance commissions

Standing tall as a profession

NIBA President Tim Wedlock has been featured in the latest Insurance Business magazine discussing our efforts to help brokers maintain high professional standards.

NIBA Awards celebrate excellence

Winners of the NIBA awards have been revealed at the annual national Convention in Sydney in September.

Member Representation

NSW Government Independent Bushfire Inquiry

The National Insurance Brokers Association (NIBA) welcomes the opportunity to provide a submission to the NSW Government Independent Bushfire Inquiry.

NSW Treasury Small Business Strategy 2020

The National Insurance Brokers Association of Australia (NIBA) welcomes the opportunity to provide comment on the NSW Treasury Small Business Strategy 2020.

NSW Emergency Services Levy

On behalf of the clients of insurance brokers across New South Wales, NIBA has strongly urged the NSW Government to urgently re-consider the funding of emergency services in this State.

NIBA Submission to the Australian Competition and Consumer Commission

NIBA has made a submission to the ACCC in response to the First Interim Report under the Northern Australia Insurance Inquiry

NIBA Submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry

NIBA has made a submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry

Whatever business you're in, you need an insurance broker

Insurance is one of the most complicated products any business owner can buy. But if you don't have the right cover, in the event of a loss your business could go under. A qualified NIBA broker is the best source of advice on any business owner's insurance and risk needs. You can find one near you, or one who specialises in your area of need, through NIBA's free Need a Broker service.

Find a broker