Job Competencies for Administration Managers


  • Lead, motivate, counsel and develop staff.
  • Maintain adequate staff levels and skilling to achieve corporate objectives. Deliver employee benefits related to remuneration, compensation, superannuation and other established practices
  • Plan and develop training
  • Meetings the essentials

Planning and control

  • Ensure that the company's accounting systems are accurate and well maintained.
  • Provide financial and management reports and recommendations to management.
  • Develop and implement credit control procedures, ensuring timely payment by debtors.
  • Develop and implement creditor accounting and payment procedures.
  • Develop and control operating expenditure budgets for the unit.
  • Understanding project management

Operations and compliance

  • Establish and maintain administrative systems and services for the company.
  • Ensure the availability and effective operation of computer systems and networks to meet the needs of users.
  • Act as company secretary.
  • Ensure implementation of compliance plan to meet regulatory and industry requirements and codes.
  • Establish, maintain and monitor systems to ensure timely and accurate provision of all client services.
  • Act as complaints manager for the company.

Technical knowledge

  • Develop and maintain an appropriate knowledge of the insurance industry, markets and products.

Personal effectiveness

  • Use personal effectiveness techniques at a level appropriate to the position:
  • Personal work planning
    • Analyse and assess problems
    • Work with others to achieve objectives
    • Business writing
    • Negotiation/Conflict Resolution

Qualification Programs:

  • Advanced Diploma in Financial Services by coursework or assessment
  • Graduate Diploma in Financial Services by coursework