icare Announces Eligible Employers Can Now Choose Their Claims Service Provider
Starting 30 June 2025, eligible employers in NSW will be able to choose a workers compensation Claims Service Provider (CSP) that best suits their business needs and their people.
Employers with an Average Performance Premium (APP) or Group Average Performance Premium (GAPP) of $100,000 or more are eligible when they renew their annual workers compensation policy.
More Choice
There are now six CSPs available, some with specialist expertise in psychological claims. Employers and brokers are encouraged to speak directly with CSPs to find the right fit.
Helping Clients Make an Informed Choice
icare provides transparent performance data on all CSPs via its website, helping employers make data-driven choices. This information is useful to support brokers in helping their clients to make an informed choice about the provider that is right for them.
Timeframe
If a client wants to choose a new Claims Service Provider, they can do it:
- after receiving their policy renewal
- up to 14 days before their policy renewal date.
If a client has current claims with icare, these will be consolidated with the chosen Claims Service Provider, within 2 - 4 months of the client's policy transfer. More information on how to choose a Claims Service Provider will be included with their policy renewal documentation and a step-by-step guide is in the Employer Choice Handbook.
For further details and guidance, consider the resources below.
- Watch the tutorial video that explains how to use the Claims Service Provider performance data
- Read the Employer Choice Handbook, including frequently asked questions
- Learn more on icare’s website About CSPs and Choice | icare.