NIBA Calls for Recognition of Brokers in Workers’ Compensation Process

NIBA has called on WorkCover WA to formally recognise the role of insurance brokers in the workers’ compensation system as part of its submission to the Workers Compensation and Injury Management Act 2023 (WA) Implementation Review

NIBA has highlighted that current consent processes do not reflect the reality of the claims and injury management environment, particularly the role of brokers. While WorkCover WA has indicated no changes will be made to the claim form consent authority, NIBA has reiterated the need for reform.

“NIBA continues to advocate for the inclusion of insurance brokers in the claims consent authority to facilitate efficient claims management and allow brokers to continue to support employers, workers, and insurers,” the submission states.

Insurance brokers provide a wide range of essential services in workers’ compensation, including policy placement, premium analysis, claims management, and injury management support. Many employers now outsource these services to brokers due to challenges in maintaining in-house expertise. However, brokers currently face barriers to accessing necessary claims information, which impacts their ability to assist clients effectively.

“The current documentation and consent processes do not reflect the reality of the claims and injury management environment, particularly the role of insurance brokers,” NIBA has stated.

The submission also highlights broader inefficiencies in the workers’ compensation system, including delays in approvals, inconsistent procedures, and unnecessary administrative burdens. NIBA has urged WorkCover WA to address these issues to improve outcomes for businesses and injured workers.

NIBA remains committed to working with WorkCover WA and other stakeholders to ensure the workers’ compensation system is fair, efficient, and reflective of the evolving role of insurance brokers.