Preparing for the post COVID-19 world: Less judging and more patience
As the world moves to a hybrid-working model post-COVID-19, it is imperative that executives decide what hybrid looks like for their teams and businesses, according to international trainer and coach, Mark Carter.
Carter shared his expertise on how businesses and employees can prepare for their return to the office, and insights into post-COVID-19 working practices. He said, “Make sure to land on an approach that suits your culture and needs. We may well read about businesses (often tech based) leading a trend offering their people the opportunity to work from home indefinitely. This approach won’t work for everyone or all industries.”
“Even when you break down the layers of behavioural science, the odds are stacked that you’ll have some people who may well appreciate more time working from home whilst others crave the energy and buzz of the office environment. Take a temperature check, gain your teams input, have candid conversations, and find a hybrid model that will work for you.”
Carter has custom built a bespoke learning academy for SME’s and individuals with a focus on personal and professional development. He has developed unique programs that simultaneously dovetail with a variety of globally recognised behavioural and business tools he’s accredited in.
He added that it is essential to adopt more patience too; with oneself as well as with others, “To paraphrase from psychology, we may well have all been in the same storm, but we have been experiencing it from vastly different vessels. We have no idea what our colleagues or clients have experienced during the last 18 months. Learning to judge less, and not leaping to assumptions is a lifelong quest given that we are, by nature, meaning making machines.”
Carter frequently speaks across the world around his expertise areas such as leadership, culture, customer experience, sales, change, or creativity.
“As we all get back to the office, hybrid or in person, it’s also a great time to recognise that every individual plays their part towards the culture. Business leaders may well steer the direction through a strong vision, mission values, and culture playbook; yet it is people, all individuals that bring it to life,” he concluded.
During #NIBA2021, Carter will be expanding on other insights relevant to themes, such as personal resilience and the adapting nature of both work and business in a post-COVID-19 world, that simultaneously happens to be in the digital age, experience economy.
You can register now to receive early bird rates to see Mark Carter in person or virtually on 8 February 2022 in Melbourne.