Weathering the Storm: Over 20,000 Claims Received after Ex-Cyclone Alfred
In the wake of Ex-Cyclone Alfred, there is no doubt that you are working tirelessly to assist clients through the claims process, while also managing your own personal situation.
More than 20,000 claims have already been lodged from ex-Tropical Cyclone Alfred, according to the Insurance Council of Australia, with thousands more expected in the coming days.
Steven Hill, Queensland representative on the NIBA Board of Directors, spoke with us about his current situation and how he is supporting clients and the local community this week.
“It’s 2.30 pm Monday; rain is albeit stopped now and hopefully all we get for the rest of the week is some showers. Many people are still at home with schools closed, lack of access to get to work because of water on roads, no power or damage to their property,” Steven said.
“We live in an apartment building and since Saturday our community have been working together to ensure cars are not in the basement and susceptible to flood water and I have also been assisting other residents with guidance on how they should go about making insurance claims for any damage to their homes,” he added.
Speaking on the role of brokers at this time, Steven said; “We will play the extremely important role of ensuring our clients homes, businesses, clubs and places of gathering are returned to how they were before Ex-Cyclone Alfred. We will guide and assist clients and ensure insurers stay on track to fulfil the promise we make when cover is purchased”.
Flood risk now remains a significant concern for communities in Queensland and northern NSW and you as brokers play a significant role in getting people back on their feet. Here are some supports and advice you can offer to your clients as they begin the clean-up.
Guide clients through the claims process, ensuring they understand the documentation and evidence needed. Help them identify and prioritize the most urgent claims, particularly for properties with significant damage.
Provide advice on temporary measures to mitigate further loss, such as securing property, removing debris, or preventing water ingress.
Help connect clients with emergency services, repair services, and local resources such as disaster relief funds, temporary housing, or clean-up teams. See below for resources.
Many clients may be emotionally impacted by the destruction. Show empathy and listen to their concerns while reassuring them that you're there to help them through the recovery process.
Keep clients informed about the latest developments, including weather forecasts and any changes to local infrastructure or government support programs.
For more information:
Accurate Weather Updates: Bureau of Meteorology
Financial Assistance Grants Queensland: Tropical Cyclone Alfred March 2025 | Community support | Queensland Government
Recovery Support in NSW: Tropical Cyclone Alfred recovery updates | NSW Government