2024 NIBA CGU Webinar | Meet CASI - The AI Claims Assistant
Ongoing
Join Tim Rafton, EGM, Intermediated Claims, CGU and Emma Roberts, Executive Manager, Claims Enablement, CGU as they discuss CASI (Claims Assistant Supporting Intermediated) and discover how AI technology is simplifying and accelerating claims to enhance the experience for consultants and customers.
Timothy and Emma will highlight the significant investments CGU is making to fulfill this promise, including predictive tools, claims portal enhancements, service uplift, and RAPID claims.
Key takeaways
Learn about CGU Claims' six key claims simplification priorities
Understand CGU's claims simplification strategy and how it will improve broker and customer experience
Learn about CGU's investment in digital capability to simplify and accelerate claims experience for brokers and staff
See examples of CASI AI technology and the benefits for CGU staff, brokers, and customers
Speakers
Tim Rafton
EGM, Intermediated Claims, CGU
Tim leads our claim's function and has over 23 years of insurance experience working across numerous claims, assessing & supply chain roles. He was involved in a life-changing car accident that left him confined to a wheelchair and, as a result, has a lived experience on the other side of IAG's claims experience as a customer. Tim is passionate about helping people recover from loss and his career has been defined by transforming claims teams to be more empathetic and efficient.
Emma Roberts
Executive Manager, Claims Enablement, CGU
As the Executive Manager of Claims Enablement in our Intermediated Claims business, I lead initiatives and provide support to our Claims teams, ensuring an exceptional experience for our customers, brokers, and colleagues.
With over 25 years in the insurance industry, my career has encompassed roles in Distribution, Transformational Programs, Operations, and Claims. This diverse experience has equipped me with unique insights that drive innovative solutions for the Intermediated Claims Team. My team and I are dedicated to continuously improving our business practices, always striving to meet and exceed our goals.
Every day, I am inspired by the passion and commitment of our people. Their relentless pursuit of better outcomes, more efficient interactions, and an enhanced overall experience for our customers, partners, and brokers is truly remarkable. This shared dedication keeps us focused on delivering what matters most.